What We Collect and Why
We process personal information to operate your fz v5 account, clear payments through bKash, Nagad and Rocket, settle bets on cricket and football markets, and respond to support queries. Data collection starts when you register: we capture your mobile number, chosen username, wallet provider details and
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device fingerprint to prevent duplicate accounts and flag suspicious login patterns. Each deposit and withdrawal generates a transaction record that includes the payment rail, amount, timestamp and your wallet identifier so we can reconcile settlements with providers. We log IP address, device type and browser session
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data to enforce regional access rules and detect account takeover attempts. When you contact support we store the ticket thread, any screenshots you share, and resolution notes to improve service quality. Cookie and local-storage tokens track your session state, remember language preference, and measure page performance;
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you control non-essential cookies through the banner that appears on first visit. We do not sell your data to third parties, and we share transaction details only with the payment processors named above to complete your deposits and withdrawals. Data retention follows our operational need: active-account
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records stay live, closed accounts are anonymised after regulatory hold periods end, and transactional logs are kept for the period required under Bangladesh financial record-keeping practice where applicable. Your rights depend on your jurisdiction; residents in regions with formal data-protection frameworks may request access, correction, deletion
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or export of their personal data by contacting support with proof of account ownership.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.